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      FAQs

      PRODUCT INQUIRIES

      Q: Does my purchase come with a warranty and how long is it? What does the Warranty cover?
      A: Yes. We cover all manufacturing defects up to 12 months.

      PAYMENT

      Q: Do you charge tax?
      A: No, we do not charge tax on our products
       
      Q: What payment methods do you accept?
      A: We currently only accept PayPal 

      SHIPPING

      Q: Where do you ship to?
      A: We ship worldwide
       
      Q: What shipping method do you use?
      A: We use airmail and offer either express or FREE standard shipping
       
      Q: How much does shipping cost?
      A: Standard shipping is absolutely FREE!
      For express shipping:
      Orders up to $30 = $5 for express shipping
      Orders of $30 - $60 = $10 for express shipping
      Orders of $60 - $100 = $15 for express shipping
      Orders of $100 - $150 = $20 for express shipping
      Orders of $150 - $200 = $25 for express shipping
      Orders of $200+ = $25 for express shipping
       
      Q: How long does shipping take?
      A: In our experience, express takes around 3-6 working days and standard shipping usually takes between 9 and 14 days. Please note that this is in USPS's hands and it may be quicker, or longer depending on USPS.
       
      Q: How long does dispatch take?
      A: We try to ship as quickly as possible after receiving payment. In normal circumstances it takes between 1 and 3 business days to process an order. We do not pick and pack on Sunday.

      TRACKING

      Q: Can I track my order?
      A: Yes! Our service is fully traceable on websites such as usps.com
        
      Q: What if USPS said they've delivered my order but I can't find it?
      A: We're sorry but all we can do is suggest you check with family/room mates /neighbors/building security etc. We cannot be held responsible for anything shipped in good faith and stated as delivered.

      RETURNS

      Q: What should I do if I change my mind once I’ve received my purchase?
      A: Please contact us at the email address below or by the Contact Us button on this website. We are happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that we must receive the product before we can refund you. 
       
      Q: What should I do if my purchase is faulty?
      A: Please contact us at the email address below or by the Contact Us button on this website, telling us what the issue is and enclosing a photo of the fault or damage. Please be assured that we will accept full responsibility for any errors or issues that are our fault.
       
      For more information on our returns policy, please visit our Returns page

      CONTACT US

      Q: Where is your company address?
      A: Our company address is Xia He Road No. 268 Room 5B17, Si Ming District ,  Xia Men City, Fu Jian Province, China. But do not send back product to this address, please contact us before returning your parcel.
      Q: What should I do if I want to be a reseller?
      A: You can contact our product manager: Uni Cheng, Email: uni@zenpaks.com
       
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