Privacy Policy

PRIVACY POLICY

Effective date: This Privacy Policy was updated on March 27, 2019 and is effective as of that date.

What is the content of this document? What happens to my personal data when I interact with this Site or with Supting group in general?

This privacy policy (“Privacy Policy”) applies to any collection and processing of personal data carried out:

(i)                  when you interact with the website http://www.supting.com (the “Site”) operated by the North Heading Outdoors;

(ii)                when you purchase a product or request other services from Supting or any of its subsidiaries (hereinafter, "we" or "us" ), whether online on our Site or offline in our stores, including when you contact our customer service for post-sale customer services or specific questions or requests;

(iii)               when we communicate with you as part of our marketing activities.

 

By accessing and using this Site or otherwise providing us with your personal data, for example when visiting our stores or when contacting our customer service, you confirm that you have read and that you understand the way we collect, process, use and disclose your personal data as described in this Privacy Policy.

For specific processing activities, we need to obtain your consent to collect and process your personal data. When we need your consent, we will ask you, before you submit personal data or use the relevant sections of the Site, to confirm electronically that you consent to the processing activity at stake, as described in this Privacy Policy, by ticking specific boxes. Your affirmative action in ticking the relevant box and your use of this Site signify that you agree to the processing activity at stake as described in this Privacy Policy. Our records of your acceptance of this Privacy Policy, the date thereof, and of all future amendments to this Privacy Policy, shall be regarded as conclusive and written evidence of your consent.

You will also be informed of this Privacy Policy - and, when a specific processing activity requires your consent, be asked to consent - when contacting our customer service or when providing us with your personal data in our stores.

We collect and process your personal data in accordance with all applicable data protection laws and regulations, including, without limitation, the laws promulgated on the matter by the European Union, such as the Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data and all the laws promulgated in the EU Member States, as well as the orders and guidelines issues by the competent data protection authorities, as applicable, and the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 ("GDPR") and supplementing national provisions applicable as of 25 May 2018 (the "Data Protection Laws").

Automatic Information Collection on this Site

The processing of your personal data when you merely visit and consult the Site is limited to the so-named surfing data, namely the data whose transmission to the Site is implicit in the functioning of the systems in charge of the managing of the Site and in the communications protocols peculiar to the Internet. Surfing data are, for example, the IP addresses of the devices you use to connect to the Site and other parameters relating to your device and operating system.

In principle, surfing data, such as these above specified, and for example the number of visits and the time spent on the Site, are collected and processed by us exclusively for statistical purposes and in aggregated form for purposes of measuring and enhancing the functioning of the Site. Due to the nature itself of surfing data, these data may lead to identification of users if they are associated with data held by third parties; however, we do not collect surfing data in order to associate them with identified users, except where said data may be used for purposes of assessing possible responsibilities in case of information crimes realized against the Site or through the Site to the extent permitted by law.

Besides, certain information is gathered on this Site by means of cookies and other tracking technologies as described in our Cookies Policy available here. By actively closing the Site Cookie Banner and by setting your cookie preferences through our tool and in your browser, you are agreeing to our use of cookies and similar technologies. If you do not agree to our use of cookies in this way, you should set your cookie preferences accordingly. You will always be able to withdraw your consent and change your cookie preferences at any time. If you disable cookies that we use, this may impact your user experience while on this Site. Please refer to our Cookies Policy for further details.

 

Information you provide voluntarily to us:

We collect and process:

  1. 1. personal data that you provide when you interact with the Site functionalities, for example, when you open an account or upload user-generated content on the Site. This personal data may include:

-          your name, e-mail address, telephone number

-          your username and password

  1. 2. personal data that you provide when you take part/subscribe to our marketing activities (whether through our Site or in our stores), for example, when you subscribe to our newsletter(s) or mailing list(s) or participate to promotions and other initiatives such as loyalty programs, contests and sweepstakes, etc. This personal data may include:

-          your name, e-mail address, telephone number

-          the history of your purchases

-          your gender

-          your preferences and interests

  1. 3. personal data that you provide when you purchase goods from us (whether online or in our stores). This personal data may include:

-          your name, e-mail address, telephone number

-          the history of products you purchase

-          details regarding your transaction

  1. 4. personal data that you provide when you interact with our customer-service, for example, when you send a question about a product, communicate feedback to us, contact our customer service call center for support, or request specific assistance or service from our customer-service. This personal data may include:

-          your name, e-mail address, telephone number

-          the history of products you purchase

-          information regarding the reasons why you contacted customer service

-        content of your communications relating to your interaction with customer service.

Where you have provided us with personal data about another person, (for example when using the function e-mail to a friend, gift card functionalities or other purposes) to the extent permitted by applicable laws you hereby confirm that you are entitled to communicate such personal data to us and that you have informed said person about - and where necessary, have obtained his/her consent to - the processing of his/her personal data for the purposes set out in this Privacy Policy. 

For what purposes are my personal data processed?

We collect and process your Personal Data for the following purposes:

 

  1. 1.       Supting, as controller, processes your personal data for the following purposes:
  1. 2 to operate and manage the Site, including:

-          to provide you with the services or functionalities that you request on the Site;

-          to create your account and manage your subscription on the Site;

-          to improve your browsing experience and ameliorate the Site;

    1. 3 to conduct marketing activities for the Supting group, including:

-          for direct marketing purposes, including:

        Processors
      • to manage your subscription to our newsletter(s) or mailing list(s) or loyalty program(s);
      • to allow participation to promotions and other initiatives, such as contests and sweepstakes;
      • to send you (subject to your consent, that is optional), also through e-mail or other electronic communications means such as SMS, MMS, fax, etc. promotional information and material on our products and services, on special initiatives on price and promotions and on initiatives such as loyalty programs, events, exhibitions and fairs organized by the Supting (to which BRAND belongs) or to which the Supting takes part;

-          for survey purposes (subject to your consent, that is optional);

-          for profiling purposes (subject to your consent, that is optional);

-          to improve our products and services;

  1. 4 for other purposes:

-          for fraud prevention purposes ; and

-          to comply with our obligations under applicable laws, regulations and Community legislation, and to assess and defend a legal right.

  1. 5 Supting, as controllers, process your personal data for the following purposes:
  1. 6  to manage your purchases of goods (online and in our stores):

-          this includes all activities relating to the purchase of goods, such as for example delivery of goods, billing, returning and exchanging of goods, receiving refunds, purchase and use of gift cards and e-gift cards, as applicable, payment related activities, including use of vouchers;

  1. 7 to provide you with our customer-service (see details section 3 below), including:

-          to provide you with after-sale services;

-          to respond to your request(s) of information, question(s), communication(s) or feedback

-          for internal training purposes and improvement of our customer-service;

  1. 8 for other purposes:

-          for fraud prevention purposes ; and

-          to comply with our obligations under applicable laws, regulations and Community legislation, and to assess and defend a legal right.

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